Archive for the ‘Social Media’ Category

Wikimedia Foundation Launches The Bookshelf Project

Saturday, November 7th, 2009

From the Wikimedia Blog Post:

Maybe you’ve been editing Wikipedia for years. Or maybe you made your first edit a few days ago. Whatever your experience, you likely know at least one central fact about editing – that it can be difficult for newcomers to master the skills necessary for contributing to Wikipedia.

We want to change that, and we need your help. That’s why Wikimedia is kicking off a new project, the Bookshelf Project, developed to extend the reach and improve the quality of Wikipedia articles by increasing participation. We’re designing the Bookshelf Project to create a core set of public outreach materials designed to recruit new, high-value Wikipedia contributors. The idea is that by increasing potential contributor awareness, fostering excitement, and providing the training tools new editors need to get started, we’ll draw many more new editors than we do today. And we believe recruiting new high-value contributors to Wikipedia will necessarily increase the usefulness and quality of our encyclopedia.

[Snip]

Now we already know that many Wikipedia readers have never thought about editing the encyclopedia – even though there’s lots of information available about how to do so. Our goal is to reach out to those editors more actively – both to make them feel welcome and give them a great set of starting tools. We hope to seed the knowledge and enthusiasm about contributing to Wikipedia in such a way that it propagates itself.

[Snip]

The Bookshelf Project will include materials to help journalists and other communications professionals do their jobs more easily, including techniques and information to help them be sure the information they use and the copy they write is accurate and up to date.

Much More in the Complete Post

See Also: Silicon.com Interviews Jimmy Wales

In the interview Wales talks about Wikipedia editors and his desire to have a wide variety of people add and edit type the encyclopedia.

From the Interview

This small group mentality can be a blessing when editing articles but it is also one of the site’s biggest weaknesses: Wikipedia’s pool of contributors can tend towards the homogenous – or “a certain type of person”, in Wales’ words.

“Right now a lot of the Wikipedia editing is done by people who are very technologically savvy,” he says. “What we see is 20s and 30s computer geeks, mostly male – tragically 85 per cent male.”–Jimmy Wales

An In-Depth Look at AOL, Gmail, Hotmail, and Yahoo Email Users – Part 2: Social Media Profiles and Friend Counts

Saturday, November 7th, 2009

New Stats from Rapleaf

In our last post, [An In-Depth Look at AOL, Gmail, Hotmail, and Yahoo Email Users – Part 1: Age and Gender] we analyzed age and gender of AOL, Gmail, Hotmail, and Yahoo users. For this post, we sampled the same 120,000 users and studied their online social media profile counts and friend counts across 25 social media sites in order to gauge how active these email users are on the social web.

Unlike age and gender data, online activity and friend counts do not have clear trends across email service providers. What the data seems to suggest is that Hotmail users tend to have slightly more social media profiles, and Gmail users tend to be slightly better connected overall.

[Snip]

The vast majority of email users have two or fewer social media memberships and less than 50 friends online. Gmail users tend to be slightly better connected while Hotmail users generally have more social media memberships. Marketers interested in word-of-mouth advertising on social media should focus their efforts on the 7% of users with more than 150 friends to engage influencers.

The complete results contain numerous charts and graphs.

Source: Rapleaf

Twitter Begins Work to Improve Relevance of Trending Topic Searches

Friday, November 6th, 2009

A post on the Twitter Blog says that the company is beginning to “experiment” to improve the relevance when you run a search on a trending topic by returning “higher quality” and thereby more useful results.

The improvement won’t be very noticeable at first, but this is a small step toward unearthing more value in search and getting you more relevant results.

Trending topics on Twitter can be found on the Twitter home page or, if you’re logged in, you can find them in the right column below the search box.

Remember, today’s blog post is specifically about Twitter’s own search engine.

Source: Twitter Blog
Hat Tip: Search Engine Land

Don’t Forget

Many other Twitter search tools are available. Four examples are Collecta, OneRiot,tweetzi, and the new Twitter search tool from Bing.

Wikipedia’s Jimmy Wales Sits Down for an Exclusive Interview with Silicon.com

Friday, November 6th, 2009

Access the Complete Interview (via Silicon.com)

The interview runs three pages. Here are a few points that we found to be most interesting. However, the entire interview is a “must read.”

+ “One of the things that’s important to know about Wikipedia is that the entries that are edited by hundreds of people are really anomalies.”–Jimmy Wales

+ This small group mentality can be a blessing when editing articles but it is also one of the site’s biggest weaknesses: Wikipedia’s pool of contributors can tend towards the homogenous – or “a certain type of person”, in Wales’ words.

+ “Right now a lot of the Wikipedia editing is done by people who are very technologically savvy,” he says. “What we see is 20s and 30s computer geeks, mostly male – tragically 85 per cent male.

+ “We know there are geeks who aren’t computer geeks,” he adds. “We know there are people who are really knowledgeable about poetry, who might not really feel comfortable editing a template or figuring out our table syntax… but who have a tonne of knowledge that they would be happy to share with people, and they would love to meet other people from their community who are interested in discussing and putting up some knowledge and we sometimes aren’t addressing their needs very well so that’s one of the things we’re focused on.”

+ To this end, there will be a small grant of almost $900,000 from the US-based Stanton Foundation to improve Wikipedia’s writing and editing processes for first time users to help boost usability and accessibility.

Access the Complete Interview (via Silicon.com)

Source: Silicon.com

See Also: Rankings: Top 10 Countries by Engagement (Average Minutes Per Visitor Spent on Wikimedia Foundation Sites)

See Also: Complete List of Wikimedia Foundation Sites

See Also: Jimmy Wales Interviewed by Yale Daily News (October 9, 2009)

New Research Paper from Stanford InfoLab: A Dynamic Navigation Guide for Webpages

Thursday, November 5th, 2009

Ed. Note: One thing that we used to do more of on ResourceShelf was to occasionally link to new and hopefully interesting research papers that we came across . Granted, the papers could sometimes get very technical (even for the editors) but those readers who could read the technical content appreciated the material while non-techies could get a good idea about the research by reading the abstract and usually the first several paragraphs of the paper. So, let’s restart this feature again with a new paper the InfoLab at Stanford Univesity.

A Dynamic Navigation Guide for Webpages (4 pages; PDF)
by Jawed Karim and Ioannis Antonellis and Varun Ganapathi and Hector Garcia-Molina
Note: This version of the paper has been submitted for publication

Navigating websites is often a frustrating process: Website visitors, despite their widely varying and individual information-seeking needs, must contend with static, general-purpose link structures that have been set in place by website owners. Because many visitors tend to browse for the same content, they are individually repeating the same navigation activity. Visitors would benefit from being able to take advantage of the collective search and discovery work that has already been performed by other visitors. Although many attempts have been made to improve website navigation by tapping into the “wisdom of the crowds”, the currently available approaches suffer from maintenance, usability, and user interface integration issues. We present a navigation guide for websites that provides visitors with helpful suggestions based on their browsing activity and the browsing activity of prior, similar visitors. Our navigation guide does not require any downloads, can be easily added to websites by website owners, and automatically remains up-to-date.

Sections of the Paper Include:

+ Introduction
+ Current Methods
+ The Wisdom of Crowds
+ A Dynamic Navigation Guide
+ How it Works
+ Related Work
+ Conclusion and Future Work

Source: Stanford InfoLab

The Age of Mega Content Sites-Answers.com and Demand Media

Thursday, November 5th, 2009

The ReadWriteWeb article (via The New York Times) provides an overview of Answers.com and their WikiAnswers service from a business angle. However, that doesn’t mean it’s not of value to the info pro.

“Answers” has been around for years. Remember Atomica? Remember Gurnet? These companies became Answers.com. WikiAnswers launched in February, 2007. and allows users to have questions asked and answered. Answers.com also provides the definition of search terms at the top of a Google results page.

Let’s begin with an important question that the author, Richard Macmanus, asks near the end of the article:

…if you search Google for a reference article and the first page of results is littered with Answers.com and Demand Media (eHow.com) articles, is that crowding out the real topic experts?

Takeaways from the Article:

+ Answers.com has moved from 26 to 13 in comScore rankings in only two months.

+ The growth in traffic on Answers.com is largely due to WikiAnswers.

+ Most of Answers.com’s revenue comes via Google AdSense.

+ According to Google page estimates (not always accurate totals), show Answers.com and WikiAnswers have a total of 38 million pages in the Google database. For comparison sake, Wikipedia has 56 million and NY Times offers 13.2 million.

Ed. Note: Even more reason to 1) Use than more than one search engine 2) Learn a few concepts that can help you narrow and focus a search 3) Know about and use specialty databases and search tools. Trying to build a virtual reference shelf with key resources before you need to use them. This is similar to the print model.

Source: NY Times / ReadWriteWeb

Ed. Note: The actual Answers.com database offers content from many excellent sources from respected publishers when you search the “reference topics” portion of the service. However, a visit to the Answers.com home page shows that the site is really focusing on the WikiAnswers (as noted in the article, inexpensive content). Just accessing (searching or browsing) “reference topics” can be a challenge. You can also get to some of these well-known sources by browsing the Answers Library. In just a few minutes browsing the Answers Library we accessed content from Oxford University Press and Gale.

Also, are information professionals and educators are aware of WikiAnswers just like they know about Wikipedia? This doesn’t mean not to use WikiAnswers but rather to have your critical information skills on high alert when using it.

New Report from Pew: Social Isolation and New Technology: How the Internet and Mobile Phones Impact Americans’ Social Networks

Wednesday, November 4th, 2009

Here’s info and links to a new report released today by the Pew Internet & American Life Project.

Access the Complete Report ||| PDF Version

From the News Release/Summary:

People who use modern information and communication technologies have larger and more diverse social networks, according to new national survey findings that for the first time explore how people use the internet and mobile phones to interact with key family and friends.

These new finding challenge fears that use of new technologies has contributed to a long-term increase in social isolation in the United States.

The new findings from the Pew Internet & American Life Project show that, on average, the size of people’s discussion networks – those with whom people discuss important matters– is 12% larger amongst mobile phone users, 9% larger for those who share photos online, and 9% bigger for those who use instant messaging. The diversity of people’s core networks – their closest and most significant confidants – tends to be 25% larger for mobile phone users, 15% larger for basic internet users, and even larger for frequent internet users, those who use instant messaging, and those who share digital photos online.

[Snip]

Key Findings

+ Some have worried that internet use limits people’s participation in their local communities, but the Pew Internet report finds that most internet activities have little or a positive relationship to local activity. For instance, internet users are as likely as anyone else to visit with their neighbors in person. Cell phone users, those who use the internet frequently at work, and bloggers are more likely to belong to a local voluntary association, such as a youth group or a charitable organization. However, we find some evidence that use of social networking services (e.g., Facebook, MySpace, LinkedIn) substitutes for some neighborhood involvement.

+ Challenging the assumption that internet use encourages social contact across vast distances, this study shows that many internet technologies are used as much for local contact as they are for distant communication.

+ Internet use does not pull people away from public places. Rather, use is associated with frequent visits to places such as parks, cafes, and restaurants, the kinds of locales where research shows that people are likely to encounter a wider array of people and diverse points of view. Indeed, internet access has become a common component of people’s experiences within many public spaces. For instance, of those Americans who have been in a library within the past month, 38% logged on to the internet while they were there, 18% have done so in a café or coffee shop.

+ People’s mobile phone use outpaces their use of landline phones as a primary method of staying in touch with their closest family and friends, but face-to-face contact still trumps all other methods. On average in a typical year, people have in-person contact with their core network ties on about 210 days; they have mobile-phone contact on 195 days of the year; landline phone contact on 125 days; text-messaging contact on the mobile phone 125 days; email contact 72 days; instant messaging contact 55 days; contact via social networking websites 39 days; and contact via letters or cards on 8 days.

More After a Click
(more…)

New Keys for the Diffusion of Information in Social Networks

Wednesday, November 4th, 2009

A brief but very interesting read!

From the Summary:

Information in social networks moves at an unexpectedly slow pace, with the exception of some mass events. This is one of the main conclusions of a study carried out by researchers at Carlos III University of Madrid (UC3M) and IBM, who analyze how the behaviour of internauts influences the spread of information through Internet.

The spread of information in social networks, something of crucial importance in awareness and marketing campaigns or the spreading of rumours and viruses, for example, is largely determined by the great heterogeneity of internauts in their response time, according to the researchers. Traditional models estimated that internauts respond in approximately one day and that, as such, it took one day for information to be transmitted. However, this study, based on an actual experiment by IBM to observe and quantify the spread of business information in social networks, points out that it occurs at two speeds due to user activity. “Those who respond very quickly to e-mails, technology addicts who are always connected, are the ones responsible for spreading certain rumours or campaigns quickly via Internet,” notes Esteban Moro, professor of Mathematics at the UC3M.

Source: Carlos III University of Madrid

The Scientist and Twitter

Wednesday, November 4th, 2009

Yesterday, we posted a couple of items from The Scholarly Kitchen with differing viewpoints about the use of social media and social networking. Read both posts factor in your personal experiences and then make up your own mind.

Today, an article from Cell discusses how some scientists are using Twitter.

Twitter needs no introduction. This “microblogging” service has gained tremendous popularity in the 2 years since its launch. Yet, most scientists are steering clear of it. Laura Bonetta speaks to some who have found value in tweeting.

One scientist who has found value in Twitter is Brent Stockwell, associate professor of biology and chemistry at Columbia University. “I use it to collect information from science newsfeeds and from various individuals,” he says. “It provides a single source where you can go to scan news and papers.”

There are many ways to stay abreast of research findings, including automated PubMed searches and Google alerts. But, says Stockwell, Twitter provides a unique way to hear about papers “tangentially related to what I am doing, so that they would not come up through my usual alerts, and not sufficiently high profile that I would read about them in The New York Times.

Much More After a Click
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Social Networking Meets Ambient Intelligence

Tuesday, November 3rd, 2009

From the Story/Announcement:

Sharing small snippets of information about your daily life is a key feature of the online social networking revolution. Soon status updates and other social information could be generated automatically.

A team of European researchers are working on merging the instant sharing of social information, popularised by networking and messaging platforms, such as Facebook and Twitter, with emerging ambient intelligence systems that use sensors and smart objects to create awareness of users’ whereabouts and activities. Combined, the two technologies promise to provide pervasive awareness, a powerful new way to stay in touch with friends and relatives, whether they live down the street or on the other side of the globe.

“The theory we developed as the basis for our work is that social connections between people are enhanced by both the number and the quality of the interactions between them. Pervasive awareness systems can support and improve this social communication,” explains Achilles Kameas, a senior researcher at the Research Academic Computer Technology Institute (raCTI) of Patras, Greece.

Kameas coordinated the EU-funded ASTRA project, which brought together researchers from multiple disciplines, including psychology, interaction design, knowledge engineering and computer science, to take social networking to the next level.

Users of a social networking platform based on the ASTRA approach, for example, would rarely have to post status updates manually to let their family know what they are doing or where they are. Surrounded by smart objects and sensors in their home or office, the system continually updates their status information, automatically telling friends that they are unavailable to receive a phone call while they are busy cooking or that they do not want to be disturbed during a business meeting.

Much More in the Complete Article Including a 6:50 second video titled, “A Connected Day”

Source: ICT Results

A Mobile Device That Only Tweets

Tuesday, November 3rd, 2009

If tweeting is your thing (or you’re a gadget geek) and want a device that’s made just to tweet, then today is a happy day.

Yes, you can access Twitter many different ways including SMS, a service that’s available on most phones these days. But apparently some people want/desire/need a tool that can only access Twitter.

So, say hello to the TwitterPeek, a device that comes via a partnership between Twitter and a company named Peek.

It’s for sale via Amazon.com for $99.95 (six months of service) to $299.99 with a lifetimes worth of service.

From a mocoNews.net Article:

The challenge for Twitter and Peek will be to convince consumers that they need to buy another mobile device just for Twitter access—since TwitterPeek doesn’t offer e-mail and almost every smartphone can access the service with clients like Tweetie and TweetDeck. Sarva told VC Dispatch that the companies were going after social media marketers and companies that rely heavily on Twitter to promote their businesses. The TwitterPeek launch also aligns with Twitter’s goal of getting more people to use its service via mobile device; Sarva said it was designed to get people that may have tried and disliked Twitter on the desktop to “realize how fun it is.”

As the article points out Peek also sells an email only device via Amazon.com.

Source: mocoNews

Flickr Launches a Directory of Apps, Take a Stroll Through the Flickr App Garden

Tuesday, November 3rd, 2009

Needless to say, Flickr is one of the most popular social sites on the Internet. Over the years, developers have built mass quantities of applications to do a variety of things with the Flickr database.

Now, the Flickr team has compiled many of them in a single location, the App Garden. Categories include:

+ Apps We’ve Noticed, “We” Being the Flickr Team

+ Explore Apps using a Word Cloud

+ Developers We’ve Noticed

+ You Can Even Keyword Search the App Garden.

There is mucho content here. Give yourself a few minutes each day to find a few new cool apps or devote one, maybe two afternoons to not only find but also try out what’s available.

The common thread behind all of these apps is that they were built using the Flickr API.

Enjoy your walk through the Flickr App Garden.

Library of Congress Launches Weblog Aggregation Page

Tuesday, November 3rd, 2009

Yesterday, we posted about the new blog from the Science, Technology, and Business Division (ST&B) at the Library of Congress. Its name, “Inside Adams”. Once again, congrats to all involved.

Today, in a post post on the Library of Congress blog, Matt Raymond points out a new weblog aggregation page. Great idea!

The aggregation page is accessible at: http://blogs.loc.gov/.

As of today, LC has two blogs.

1) The Library of Congress Blog

2) Inside Adams (the new blog from the ST&B Division)

However, creating an aggregation page makes us think that more LC blogs are in the works. We’ll have to wait and see.

Blogs are not the only thing you’ll find on this new page. Also listed are direct links to the five social media tools the library uses:

+ Facebook

+ flickr

+ iTunes U

+ Twitter

+ YouTube

So, once again, the new LC blog aggregation page that also includes links to social media can be accessed at: http://blogs.loc.gov/

Source: LC

Yes or No: Are Scientists Using Social Media and/or Social Networks?

Tuesday, November 3rd, 2009

Two posts from The Scholarly Kitchen blog might be of interest to some of you.

1) About three weeks ago (10/19/2009), David Crotty posted that how scientists ARE NOT using social media.

[David] Bradley gives what I think are overly generous estimates of use of the sites, given the level of traffic one sees on most. Using sheer numbers of members is always problematic since so many people sign up, take a look around, and never return. Numbers of members actively posting in the last week/month are much more telling, but very few sites are willing to give out such data. Proponents of such networks argue that we’re still in early days and that eventually, membership will grow. Personally, I think that ship has already sailed, at least for the current set of offerings. The issue isn’t a lack of awareness of social networks–who hasn’t heard of Myspace or Facebook?–but instead is a lack of compelling reasons to participate.

2) Today (11/3/2009), Kent Anderson reports that scientists ARE using social media and in some cases social networks.

In an analysis published in the October 30th issue of Cell, Laura Bonetta quotes a number of scientists who are using Twitter to broadcast awareness of papers they find interesting while learning about papers others find interesting. Most of those quoted have 1,000+ followers. In addition, scientists Bonetta found are Twittering from meetings to help peers follow along…t seems there’s plenty of evidence that scientists are using social networks (from general ones like Facebook and LinkedIn to more specialized ones like Academia.edu and others), as well as social media tools, from blogs to Twitter to RSS.

We included just two brief passages from each post. You make the call after reading both of them.

Source: The Scholarly Kitchen

See Also: Facebook for Scientists Gets Millions in Funding, Seven Founding Schools Involved

Life Scientists’ Information Use & One Size Does Not Fit All

Monday, November 2nd, 2009

From the Announcement and Summary

A report by the British Library and the Research Information Network (RIN) launched today provides unique insight into how information is used by researchers across life sciences.

[Snip]

The report, Patterns of Information Use and Exchange: Case Studies of Researchers in Life Sciences was developed using an innovative approach to capture the day-to-day patterns of information use in seven research teams from a wide range of disciplines, from botany to clinical neuroscience. The study undertaken over 11 months and involving 56 participants found that there is a significant gap between how researchers behave and the policies and strategies of funders and service providers. This suggests that the attempts to implement such strategies have had only a limited impact. Key findings from the report include:

+ Researchers use informal and trusted sources of advice from colleagues, rather than institutional service teams, to help identify information sources and resources

+ The use of social networking tools for scientific research purposes is far more limited than expected

+ Data and information sharing activities are mainly driven by needs and benefits perceived as most important by life scientists rather than ‘top-down’ policies and strategies

+ There are marked differences in the patterns of information use and exchange between research groups active in different areas of the life sciences, reinforcing the need to avoid standardised policy approaches

Access the Full Text Report (56 pages; PDF) ||| Access the Report Annex (227 pages; PDF)

Source: British Library / Research Information Network

A Pocket Guide to Social Media and Kids

Monday, November 2nd, 2009

A Pocket Guide to Social Media and Kids

When is a phone not a phone? In the hands of children and tweens, today’s cell phones are primarily used as text messaging devices, cameras, gaming consoles, video viewers, MP3 players, and incidentally, as mobile phones via the speaker capability so their friends can chime in on the call. Parents are getting dialed in to the social media phenomenon and beginning to understand—and limit—how children use new media.

Source: Nielsen

The November, 2009 Issue of the Internet Resources Newsletter is Now Online

Monday, November 2nd, 2009

Cool! The latest issue of one of our favorite publications in now available. Happy reading and clicking (on the resources, of course (-:)

You can access Issue 177by Roddy MacLeod, Catherine Ure, and Marion Kennedy at the Heriot-Watt University in Edinburgh here. An RSS feed is also available.

This issue includes content in the following categories:

+ Commentary
Random quotes and News items of interest

+ A-Z New & Notable Web Sites:
About 100 new and notable websites: new services, ejournals, directories, search engines, publishers, social networks, government sites, booksellers, calls for papers, software, news services, conferences, research gHeriot-Watt Universityroups, plus anything else of interest, etc, etc.

+ Nice Web Sites

+ Blogorama and Twittersphere
Selected interesting blogs, Twitter items, RSS feeds and news items

+ Get a life! Leisure Time

Source: Heriot-Watt University

A New Blog from the Science, Technology, and Business Division of the Library of Congress

Monday, November 2nd, 2009

The new blog is titled “Inside Adams.” LC’s Adams Building is the the Science, Technology, and Business Division (ST&B) is located. ResourceShelf welcome Inside Adams to the blogosphere. Kudos!

From a News Release:

The Science, Technology, and Business Division of the Library of Congress has launched a new blog, Inside Adams. Inside Adams will point readers to the Library’s large and diverse collections of books, journals, prints, photographs, digital collections, finding aids, and Webcasts related to science, technology, and business. This blog will give us the opportunity to highlight the bibliographies, research guides, and special pages that have been developed by staff, as well as share the history, art, and architecture of the John Adams Building

More in the first Inside Adams Post

Source: LC

See Also: Inside Adams has an RSS feed available here.

Two Recent Presentations from the Staff of the Pew Internet & American Life Project

Monday, November 2nd, 2009

Here are the slide decks from two recent presentations by members of the Pew Internet & American Life Team. As always, they are both worthy of your attention.

1) Trends in medical searches online: How e-patients use the internet

New trend charts showing how e-patients use the internet and search for health information online. This presentation was delivered by Lee Rainie, Director, Pew Internet & American Life Project on October 27, 2009;

The slides are located directly below the summary.

2) State of the Internet 2009: Pew Internet Project Findings and Implications for Libraries

From the Summary:

As the internet population has matured over time, binary distinctions between those who are online and offline have given way to a more robust understanding of the assets, actions and attitudes that affect user experience. Nearly ten years’ worth of research conducted by The Pew Internet & American Life Project examines the growing role of technology in our lives, our changing expectations about how to find and use information, and the impact these changes will have on libraries and other institutions in the future.

This presentation was delivered on October 2, 2009 by Mary Madden at the Metropolitan New York Library Council. The slides themselves are located directly below the event summary.

Source: Pew Internet & American Life Project

Colleges Try ‘Crowdsourcing’ Help Desks to Save Money

Monday, November 2nd, 2009

Colleges Try ‘Crowdsourcing’ Help Desks to Save Money

At Indiana University at Bloomington, good help is not hard to find, but it’s pricey. Questions to the 24-hour tech-support help desk cost the institution about $11.41 per phone call and $9.39 per e-mail message—and last year the help desk handled more than 150,000 inquiries.

All that advice adds up, and at peak times some in need of it are left waiting. So, in a few weeks, the university will try something different: letting computer users answer one another’s questions.

Information-technology people call this “crowdsourcing,” a buzzword that puts a positive spin on leaving the job of writing and editing to volunteers rather than hired experts. The idea is to open a Web site where students and professors can post their IT woes and share their solutions. College officials tell me they hope it will grow into a self-service support center for colleges nationwide—a kind of Wikipedia for campus computer problems.

Source: Chronicle of Higher Education