Archive for the ‘Consumer Issues’ Category

SEC Launches Investor.gov — Agency’s First-Ever Web Site Devoted Exclusively to Investor Education

Tuesday, October 27th, 2009

SEC Launches Investor.gov — Agency’s First-Ever Web Site Devoted Exclusively to Investor Education

The Securities and Exchange Commission today launched its first-ever Web site devoted exclusively to investor education, providing investors with in-depth information and “top tips” on how to invest wisely, plan for the future, and avoid being scammed.

By visiting www.investor.gov, investors can access information in a user-friendly format that is specifically tailored to their needs. The site includes sections specifically for those just getting started investing, for those saving for a child’s education, and for those planning for retirement. It also has a detailed “Seniors Care Package” section for senior citizens and caretakers.

Source: U.S. Securities and Exchange Commission

U.S. Department of Labor Releases Unemployment Benefit Estimation Tool

Tuesday, October 27th, 2009

US Department of Labor and partners unveil tool to help unemployed homeowners verify income received from unemployment compensation

The U.S. Department of Labor today announced the creation of a new Unemployment Benefit Estimation Tool that allows mortgage companies and housing counselors to project a homeowner’s unemployment insurance income for loan modification purposes. The tool was created as part of collaborative effort among the Labor Department, the U.S. Department of Treasury, Fannie Mae, Freddie Mac, the Federal Reserve Bank of New York and the Hope Now Alliance.

“Helping unemployed Americans stay in their homes while they seek out new careers is critical to their success and is simply the right thing to do,” said Assistant Secretary of Labor for Employment and Training Jane Oates. “This new tool will allow mortgage companies and housing counselors to accurately project the income homeowners may receive through unemployment compensation when processing home loan modification applications.”

New loan modification programs created through the American Recovery and Reinvestment Act of 2009 — such as the Making Home Affordable Program — allow mortgage companies to utilize nine months of a homeowner’s unemployment insurance income as part of determining his or her qualifications for a loan modification. Recent extensions of unemployment benefits have made this possible, and the tool unveiled today will make it easier to calculate benefits over several months. Prior to this new program, unemployment made it nearly impossible to qualify for a home loan modification.

+ Unemployment Benefit Estimation Tool

Source: U.S. Department of Labor Department, U.S. Department of Treasury, Fannie Mae, Freddie Mac, Federal Reserve Bank of New York, Hope Now Alliance

Consumers Are Using New Media to Engage with Companies on Issues of Corporate Responsibility

Monday, October 26th, 2009

Consumers Are Using New Media to Engage with Companies on Issues of Corporate Responsibility

A recent survey of American new media users found that 44% “are searching for, sharing or discussing information about corporate responsibility (CR) efforts and programs” via such outlets as social networks, blogs, and online games. The survey, undertaken by Cone, a brand strategy and communications agency, sought consumer responses in the areas of brand marketing and cause branding, as well as CR.

Seventy-eight percent of new media users reported interacting with companies online, up from 59% in 2008. Thirty-eight percent reported doing so at least once a week, compared to 25% in 2008.

Sixty-two percent of respondents to the survey indicated that they believe they can influence corporate decision-making through participation in new media outlets. Twenty-four percent reported that they have contributed to online discussions about CR, and 23% have contacted companies directly. Three-quarters of respondents “expect companies to join conversations about their corporate responsibility practices happening on new media.”

Forty-seven percent believe that companies are transparent and honest in addressing CR efforts online. The online venues most often accessed for the purpose of learning about CR efforts were email (27%) and corporate web sites (22%). The findings suggest that opportunities for more interactive venues such as social networks and blogs have yet to be exploited.

+ 2009 Cone Consumer New Media Study
Free registration required.

Source: SocialFunds.com/Cone

A New Online Guide to Hearing Aids

Thursday, October 22nd, 2009

A New Online Guide to Hearing Aids

The Food and Drug Administration (FDA) has launched a new Web site that will benefit current and potential users of hearing aids.

FDA regulates hearing aids, which it defines as sound-amplifying devices designed to aid people who have impaired hearing.

“People who already use a hearing aid know that selecting the right one is not a simple process,” says Eric Mann, M.D., Ph.D., deputy director of FDA’s Division of Ophthalmic, Neurological, and Ear, Nose, and Throat Devices. “There are many issues to consider. Also, current users of hearing aids want to know about the latest types and technology, and how to properly maintain the ones they already have.”

Source: U.S. Food and Drug Administration

Hat tip: PW

It’s the End of the Book World as We Know It — And publishers should feel fine.

Tuesday, October 20th, 2009

It’s the End of the Book World as We Know It — And publishers should feel fine.

Publishers have been battling Amazon (AMZN) over the price of e-books, only to get outflanked by Wal-Mart (WMT) last week on the bread-and-butter best-sellers. In an effort to boost traffic on Wal-Mart.com, the Bentonville, Ark., retailer is offering select hardcovers that are among the most anticipated of the season for $8.99. Who saw that coming?

Not the publishing world. Book people are easily spooked. And their first line of defense is to hyperventilate. That’s what literary agent David Gernert did in the New York Times when he claimed, “[P]ublishing as we know it is over” if readers come to expect hardcover best-sellers for $9 at Wal-Mart, Amazon, and Target (TGT) (which matched the offer.) He feared the low price would turn readers off to literary books at $25: “I think we underestimate the effect to which extremely discounted best-sellers take the consumer’s attention away from emerging writers.” But instead of fretting over first novels, publishers and agents should latch on to this development as a way to restructure the economics of the industry to everyone’s benefit.

In truth, there are no barriers to success in the book business. Publishing is ruthlessly efficient. Books that excite readers take off; those that don’t disappear fast. There’s no evidence that John Grisham crowds out the great American novel. In fact, it’s quite the reverse. What the industry lacks are products that excite readers. Where publishing is brutally inefficient is the process by which it selects products and allocates resources. And those toxic assets—all the unearned advances—are paid off by the best-selling authors. Stephen King, John Grisham, and the Freakonomics guys cover the cost of failed books.

Much More After a Click
(more…)

Online Database: How Much Cell Phone Radiation Does Your Phone Produce?

Tuesday, October 13th, 2009

From the Web Site:

Scientists are exploring the health implications of cell phone radiation. Meanwhile, buy smart. Use Environmental Working Group’s new interactive database to find wireless devices with the lowest emissions. Learn how to limit your family’s exposures

On this page, in the lower right corner, you can search for phones by name and limit by provider and/or manufacturer.

Source: Environmental Working Group

Why Big Books Still Matter

Wednesday, October 7th, 2009

Why Big Books Still Matter

Dan Gross, my colleague at Newsweek and Slate, pinged me the other morning after he had read the reports that Sarah Palin’s new book—suddenly announced for next month—would not be available as an e-book. Gross, a pioneer in e-book publishing long before Tina Brown, had noticed that Palin’s publisher was following Ted Kennedy’s by holding off on the e-book format. Ever alive to a budding trend, Gross figured two important instances presaged something more than a coincidence. Could I, Dan wanted to know, provide a third case, and was this preference on the part of publishers for withholding the e-book on the biggest titles an economic issue? (Gross’ column on this point can be found here.)

I replied that I did have a third example that proved the rule—Dan Brown’s The Lost Symbol—but the principle it revealed was less about the digital format and more about the role physical books play in the publishing industry.

Dan Brown’s publisher had been happy to supply the title in digital form. That allowed The Lost Symbol to sell more digital copies on the first day at Amazon than physical copies. This is because the thing of great value on the first day of sales was actually reading the book. (Merely owning it was not enough.) That’s something you can do whether you’ve read the book on paper or your Kindle.

With a big personality book, however, having read the book is far less important than owning it. These books are talismans, powerful objects that carry the aura of the person they’re associated with. That aura doesn’t attach to an e-book. You need something more substantial, at least something physical. When you buy a Kindle edition of a book, no one knows you’ve got it, no one can see you read it across an airplane aisle, and no one can admire it on your coffee table.

Source: The Big Money (Slate)

FuelEconomy.gov Updated With Mileage Estimates for 2010 Autos; Service Also Offers Mobile Site

Monday, October 5th, 2009

The FuelEconomy.gov web site now offers mileage estimates for 2010 cars. You can find estimates for 2010 here. Other years accessible here.

FuelEconomy.gov also provides a mobile version of their site at: fueleconomy.gov/m. The mobile site provides:

+ Fuel economy ratings for all cars and light trucks sold in the U.S. back to model year 1985
+ Annual fuel cost estimates
+ Annual petroleum use (barrels of domestic and imported petroleum)
+ Carbon footprint (tons of carbon dioxide emitted annually)

Source: U.S. Department of Energy / EPA

Data Mining the Mint.com Demographic

Wednesday, September 30th, 2009

Data Mining the Mint.com Demographic

Last week we reported on Intuit’s acquisition of personal finance site Mint.com. Now Mint Founder Aaron Patzer is lifting the curtain on a few fantastic new features–for businesses.

The most significant: Mint is now aggregating data from its 1.5 million users and mining it for personal spending trends. To demonstrate the concept, Mint launched its Trends page three weeks ago with some teaser data, like graphs about the decline of the newspaper industry and the most frugal cities in America.

Right now, access to the aggregate data, which is anonymized, is closed to the public. “Eventually, we’ll do this for researchers,” says Patzer, who hopes to create a streamlined for-pay service allowing businesses to mine the spending habits of the Mint demographic. For now, he says, Mint is open to running custom trends research on a case-by-case basis; if you’re interested, you can contact him at data[at]mint.com to get started.

Source: Fast Company

Resource of the Week: U.S. Department of Housing and Urban Development State Information

Monday, September 21st, 2009

Resource of the Week: U.S. Department of Housing and Urban Development State Information
By Shirl Kennedy, Senior Editor

Housing, the foreclosure crisis, and all the associated issues — yes, all a part of the Big Economic Picture. But at essence, these are local problems. The real estate situation differs from one part of the nation to another. Foreclosure laws are different. Many agencies that can offer help are community-based.

Which is why this section of the HUD website is so useful. Just click on a state and you are taken to information and resources specifically for that state.

OK, some of the resources are pretty much the same here, from state to state. Such as links to a database of HUD homes for sale. Or instructions on how to file a housing discrimination complaint. This sort of general information is also accessible from a Topic Areas page.

But with the state-specific information, there are often links directly to state government/local agency websites, such as those on this page devoted to avoiding foreclosure in Florida.

You’ll also find pointers to state-specific information about homelessness here, such as links to relevant agencies and counseling services, and resources for homeless veterans. Also included — links to food bank directories, employment-related assistance, local Social Security offices, sources of free/low cost legal help and health care, and to state umbrella agencies dealing with the entire spectrum of poverty-related issues, including food stamps and other forms of financial aid.

FDA Opens the Reportable Food Registry Electronic Portal for Industry

Tuesday, September 8th, 2009

FDA Opens the Reportable Food Registry Electronic Portal for Industry<

The U.S. Food and Drug Administration has a new way to head off potential cases of foodborne illness – the Reportable Food Registry (RFR), where food industry officials must use to alert the FDA quickly, through an electronic portal when they find their products might sicken or kill people or animals. The requirement, a result of legislation, took effect with the launch of the portal.

Facilities that manufacture, process or hold food for consumption in the United States now must tell the FDA within 24 hours if they find a reasonable probability that an article of food will cause severe health problems or death to a person or an animal.

The reporting requirement applies to all foods and animal feed regulated by the FDA, except infant formula and dietary supplements, which are covered by other regulatory requirements. Some examples of reasons a food may be reportable include bacterial contamination, allergen mislabeling or elevated levels of certain chemical components.

Source: U.S. Food and Drug Administration

Now Available: 2009 Consumer Action Handbook and Web Site

Thursday, July 30th, 2009

From the Announcement:

When the economy is uncertain, it’s even more important to watch every dime. To help you get the most bang for your buck, avoid credit problems, and resolve shopping hassles, order the 2009 edition of the free Consumer Action Handbook from the Federal Citizen Information Center.

Celebrating its 30th anniversary, this year’s Consumer Action Handbook continues to provide top-notch tips and advice for common consumer issues like buying a car, building good credit and protecting your privacy. Now you’ll also find expanded resources for military personnel, the latest facts on buying a home and even more contact information for major companies.

The Consumer Action Handbook is also at your service online at www.ConsumerAction.gov. Search the website to easily access and download all of the information in the printed edition, plus keep up with the latest consumer news and product recalls.

Download the Complete 2009 Handbook (180 pages; PDF) or Only Print the Chapters You Need (PDF)

Order the Print Edition of the 2009 Consumer Action Handbook (Free)

Source: Federal Citizen Information Center.
Hat Tip: Stuart B.