Usability guru Jakob Nielsen and his team at the Nielsen Norman Group recently released a research report on the design and usability of social messaging and RSS feeds. In the outline of the findings Nielsen posted on his Web site, he bluntly states, “we have a long way to go to improve the usability of social network messaging and RSS feeds.”
He immediately goes on to explain that, with services like Twitter, user confusion often starts with the account name. And from his research, he singles out the U.S. Department of Education, which tweets under the moniker of usedgov, which is easily interpreted as “used gov.”
See Also: Streams, Walls, and Feeds: Distributing Content Through Social Networks and RSS (by Jakob Nielsen)
Source: Nextgov
Hat Tip: P.W.
This entry was posted
on Tuesday, October 20th, 2009 and is filed under RSS, Social Media, Technology and Internet.
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