Federal agencies need to invest in Web development more strategically, creating online services that help meet missions and better serve citizens, according to a report released on by a management consulting firm.
Despite spending enormous sums on automating government practices, progress on electronic government appears to have plateaued, according to the report “E-government 2.0,” published by McKinsey & Co.
The stagnation in developing a digital government occurred after the Internet boom of the late 1990s, which spawned a race by among federal agencies to develop Web sites. “By the time you get to 1998, you have the first U.S. portal,” said Elaine Kamarck, lecturer in public policy at Harvard University’s John F. Kennedy School of Government and former head of President Clinton’s National Performance Review. “This improved productivity.” Kamarck was part of a panel discussing the electronic government hosted by the Center for American Progress.
Access the Full Text of E-Government 2.0 from McKinsey & Co. (6 pages PDF)
Source: NextGov
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