Resolving the 80/20 dilemma

From the Article:

End users are spending less time on gathering the information they need – but their search failure rate is going up. Competitor information is their top unmet specific requirement – and certain categories of information figure so strongly in their wish list that information managers could invoke the 80/20 rule, satisfying large swathes of need by concentrating on just a few categories.

Source: VIP LiveWire

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