Full Text: December/January Issue of ASIST Bulletin Focuses on Virtual Reference
45 pages; PDF. Articles include:

+ An Informal History (and Possible Future) of Digital Reference
by Joe Janes

+ Evaluation of Online Reference Services
by Jeffery Pomerantz

+ Implementation of Professional and Ethical Standards
by Pnina Shachaf

+ On the Trail of the Elusive Non-User: What Research in Virtual Reference Environments Reveals
by Lynn Silipigni Connaway, Marie L. Radford and Timothy J. Dickey

+ On Scalable (Computer-Based) Information Systems
by Ophir Frieder

Source: American Society for Information Science and Technology

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