New Research Paper: Collaborative Reference Work in the Blogosphere
Collaborative Reference Work in the Blogosphere
New research paper from Jeff Pomerantz at the University of North Carolina and Frederic Stutzman from Ibiblio.org
This article orginally appeared in Reference Services Review, 34(2), 200-212.
This paper explores the use of blogs as a platform for providing reference service, and discusses Lyceum, an open source software project from ibiblio.org, for this purpose. Design/methodology/approach – The following topics are explored: the evolution of libraries’ uses of blogs, the advantages of conducting the reference transaction as a collaborative effort, and the use of blogs as an environment that fosters collaboration. The argument is made that blogs may be used to good effect in reference services Findings – It is argued that blogs may be used to good effect in reference services. Lyceum, an open source blogosphere application, is discussed as an environment for blog-based reference service. Originality/value – To date, blogs are not being used by a library reference services, and by few online reference service unaffiliated with libraries. This paper will be useful to libraries and other reference services interested in conducting the reference transaction as a community effort.
Direct to Full Text (16 pages; PDF)
Source: d-LIS
See Also: More Research by Jeff Pomerantz