Professional Reading Shelf
School Libraries–Virtual Reference
Source: Knowledge Quest on the Web
Virtual Reference @ Your Library
Sarah Houghton writes, “I believe school libraries and the students they serve have the most to gain from real-time online reference. The users, in this case students, are generally very comfortable with computers and with chat technology. In fact, many of them would rather chat online with a teacher or librarian than ask for help in person. I have seen students in the public library chatting away on an online reference service, while there is a real-life librarian sitting not twenty feet away at the reference desk. Clearly ‘online’ is a preferred medium, at least for some students.”

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