Professional Reading Shelf
Digital Reference
Updated, Digital Reference Services Bibliography
Bernie Sloan from the University has announced an update to this excellent resource. According to Sloan, “It now has more than 500 entries related to the provision of reference services involving collaboration between library user and librarian in a computer-based medium. These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol (VoIP), etc.”

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